Shipping within Europe Guidelines
Fulfilled by Amazon
We use Amazon Multi-Channel Fulfilment facility in fulfilling your order in the website. This means that the order will come from the Amazon warehouse nearest you. This only applies to ONE order within EUROPE. Currently we have UK, Germany, France, Italy and Spain where our stocks are stored.
2 or more orders will fall under Shipping Outside Europe .
Normally, it takes 5-7 business days to deliver your order via shipping determined by Amazon. After a couple of days, we check Amazon to get your tracking number and send it to you via email or sms (if you registered to our sms notification). In some instances, there is no tracking number so you just have to wait for the order to be delivered on or before the estimated date of delivery. In some cases where the order still do not arrive within the estimated time frame, we ask you to wait for another 10 days as there might be some circumstances in Amazon or in the courier that's causing the delay.
Shipping Outside Europe Guidelines
Orders outside Europe
We also deliver our products to orders outside Europe. We have partnered with a third party courier service located in UK and they deliver the product via Royal Mail Standard Delivery. This kind of shipping does not have a tracking number feature so we can only wait for the order to arrive within the time frame indicated below.
Normally, it takes 14 business days to deliver your order via Royal Mail Standard Shipping. Royal mail will deliver the items to your local post and your local post will be the one who will deliver it to your address.
In some instances, delivery takes up to 3-4 weeks depending on how fast the delivery time of your local post is. We have no control over the delivery at this period because it is already in the hands of your local post and we have no tracking number to track the whereabouts of the order.
Failure to Deliver
In cases that your order did not arrive within 4 weeks, you can contact us using our Contact Us page or you can chat directly in our online chat just below the website or you can email firstname.lastname@example.org.
Improving Our Delivery Service
Currently, we are trying to improve our delivery status outside Europe. So we are asking for your patience and consideration. If you have thoughts and suggestions on how we can improve our services, please feel free to contact us at the in the details provided above.