We use Amazon Multi-Channel Fulfilment facility in fulfilling your order in the website. This means that the order will come from the Amazon warehouse nearest you. This only applies to ONE order within EUROPE. Currently we have UK, Germany, France, Italy and Spain where our stocks are stored.
2 or more orders will fall under Shipping Outside Europe .
Normally, it takes 5-7 business days to deliver your order via shipping determined by Amazon. After a couple of days, we check Amazon to get your tracking number and send it to you via email or sms (if you registered to our sms notification). In some instances, there is no tracking number so you just have to wait for the order to be delivered on or before the estimated date of delivery. In some cases where the order still do not arrive within the estimated time frame, we ask you to wait for another 10 days as there might be some circumstances in Amazon or in the courier that's causing the delay.
In cases that your order did not arrive within the 10 day waiting period, you can contact us using our Contact Us page or you can chat directly in our online chat just below the website or you can email firstname.lastname@example.org .